For Point of Sale Software and Implementation Services

The City of Waco is seeking a qualified vendor to provide a cloud‑based point‑of‑sale (POS) software platform and full implementation services for its multiple public facilities—including the Cameron Park Zoo, Waco Mammoth National Monument, Texas Ranger Hall of Fame & Museum, Destination Marketing, and the STEAM Center. The contract will cover software licensing, system configuration, data conversion from legacy RecTrac and other systems, integration with Blackbaud Altru, Outlook, and the city’s Tyler EERP (Munis) financial system, custom report development, testing, training, change‑management, go‑live support, and ongoing hosting, security, and maintenance for a minimum five‑year term. Proposals must be submitted electronically (or by mail) by November 5, 2026, with a pre‑bid conference on October 22, 2026 (non‑mandatory). The award is expected in early 2027, with go‑live slated for summer 2027. • Cloud‑based POS solution covering core sales, concessions, admissions, ticketing, merchandise, inventory, memberships, donations, and activity management. • Required services: project management, system configuration, data conversion, integration development, report creation, testing, training, change management, post‑go‑live support, and ongoing maintenance. • Integration points: Blackbaud Altru (donor data), Outlook (calendar holds), Tyler EERP (financial posting), and existing online platforms (Shopify, DonorBox). • Data conversion of historic sales, inventory, donor, and membership records from RecTrac, Shopify, and DonorBox. • Minimum contract term: 5 years; optional extensions not detailed. • Evaluation includes multiple rounds (initial proposal, vendor introductions, demonstrations, and negotiations).