Description
The City of San Antonio’s Information Technology Services Department is soliciting a long‑term Unified Digital Experience (UDE) platform that will serve as a single, citizen‑facing portal for accessing a wide range of municipal services (e.g., business licensing, utility setup, permits, transit information). The solution must integrate with all SmartSA partner agency systems, provide contextual guidance, and enable end‑to‑end service completion, moving residents away from fragmented agency websites. The contract is valued at approximately $250,000 and will be awarded to a vendor capable of system design, implementation, and ongoing engineering support.
• Develop a unified, web‑based entry point for residents to discover and initiate city services.
• Integrate with multiple existing agency back‑ends (SmartSA partners) using APIs or other interoperability methods.
• Provide contextual information, eligibility checks, and workflow routing to the appropriate agency.
• Deliver a scalable architecture that can be expanded to additional services beyond the initial scope.
• Include long‑term system maintenance, engineering, and support services.
• Follow City of San Antonio procurement and security standards; respond to a pre‑submittal conference (optional) on 10/26/2026.