Request for Proposals: Staffing and Service Levels Study

The City of South San Francisco is seeking a qualified consulting firm to conduct a comprehensive staffing and service‑delivery study for all municipal departments over a 10‑year horizon. The effort is split into two phases: Phase 1 focuses on public safety (police, fire, EMS) and Phase 2 covers all other operational and administrative divisions (Economic Development, Library, Parks & Rec, Public Works, Finance, IT, HR, etc.). The consultant must analyze current and projected service needs, develop staffing recommendations, and produce a detailed final report to support the City’s long‑term fiscal sustainability plan. The RFP outlines proposal requirements, evaluation criteria, and a timeline that culminates in a tentative award on 15 Dec 2026, with the service agreement starting 14 Jan 2027. • Conduct data collection, forecasting, and workload analysis for each department. • Deliver separate Phase 1 (public safety) and Phase 2 (citywide) study reports. • Provide recommendations on staffing levels, service delivery models, and financial implications. • Engage with city officials, unions, and stakeholders throughout the study. • Submit a cost proposal (hourly rates and/or flat‑fee) and a sample prior report.