RFP - 0342 - Online Proctoring Solution

Kentucky Community and Technical College System (KCTCS) is seeking a vendor to provide an end‑to‑end online proctoring solution that securely verifies student identity, protects exam materials, blocks external resources, and integrates seamlessly with Blackboard Ultra via LTI 1.3. The solution must run on a wide range of devices (Windows, macOS, iPad, Chrome OS) and browsers, be ADA‑compliant (WCAG 2.1 Level AA), support 24 × 7 help desk services, and accommodate third‑party exam providers such as Pearson and Cengage. The contract is a two‑year term with possible renewals and requires robust data security, source‑code escrow, SOC II Type II evidence, and $10 M general liability plus $3 M cyber insurance. Vendors must submit a 75‑page technical proposal (plus separate cost worksheet) via Bid Locker by 23 Nov 2026. • Identity verification and continuous authentication for students before and during exams. • Full integration with KCTCS’s Blackboard Ultra environment (LTI 1.3, SAML SSO). • Comprehensive security: video/audio capture, biometric data handling, SOC II compliance, and source‑code escrow. • 24/7 registration and technical support, with WCAG 2.1 Level AA accessibility. • Required insurance coverage (GL $10 M, Cyber $3 M) and data‑protection compliance (ISO 27001/27002, Kentucky privacy statutes).