Description
The Tennessee Department of Environment and Conservation (TDEC) seeks a vendor to design, implement, and support a cloud‑based, enterprise‑grade point‑of‑sale (POS) platform that serves both retail merchandise and food‑and‑beverage operations across multiple state park locations. The solution must integrate with the Maestro Hospitality System, state‑wide merchant services, and a gift‑card processor, and include all required hardware, 24/7 support, robust security, and comprehensive reporting. The contract is a five‑year term with optional one‑year renewals, up to a total of ten years, and a maximum liability of $3.4 M.
• Provide a unified POS software platform (retail + F&B) with cloud management and mobile ordering capabilities.
• Deliver and install commercial‑grade hardware (terminals, printers, KDS, EMV readers, scanners, etc.) and certify integration with Maestro and state merchant services within 60 days of contract start.
• Offer 24/7 technical support, training, documentation, and compliance with stringent security standards (SOC 2 Type II, PCI‑DSS, NIST 800‑53, FIPS encryption).