The State of Ohio Department of Administrative Services is seeking a single‑vendor contractor to provide comprehensive security‑technology services—including repair, installation, upgrade, and 24/7 support—for a portfolio of state‑owned buildings. The work covers a wide range of hardware (NVRs, cameras, card readers, garage doors, gates, turnstiles, call boxes) and associated software platforms (e.g., 3X Logic, Honeywell, HID Global). The contractor must staff certified technicians, respond to emergencies within tight timeframes, and manage parts, rentals, and software licenses under a not‑to‑exceed time‑and‑materials contract.
• Provide labor, materials, equipment, supervision, and logistics for all security‑system repairs and installations across multiple Ohio facilities.
• Maintain certifications (Honeywell, Pro‑Watch, etc.) and deliver 24 × 7 service with specified emergency response windows (1 hr general, 2 hr Columbus, 3 hr Cleveland).
• Comply with stringent data‑security, background‑check, insurance, and audit requirements detailed in Exhibit 1, and adhere to markup caps of ≤ 20 % on parts, rentals, and software.