Remote Communications and Service Delivery System - DRC270070 - OSC

The Ohio Department of Rehabilitation and Correction (ODRC) seeks a vendor to design, implement, and support a Remote Communications and Service Delivery (RCSD) System for all state‑run correctional facilities. The solution must enable secure tele‑health, court/legal, provider, educational, and religious programming, integrate with existing ODRC IT architecture, support up to 150 endpoints, and comply with Ohio’s stringent security standards. Mandatory requirements include demonstrated ability to deliver the full suite of services and scalability across all facilities. The award will be based on a technical score (975 points) and a cost score (244 points), with preferences adding up to 9 % to the final rating. The contract is a fixed‑price, all‑inclusive agreement that becomes effective after July 1 2026 and expires at the end of the biennium unless renewed. • Design, integrate, and support a secure, multi‑service communication platform for ~28 correctional institutions. • Provide end‑to‑end integration with Microsoft Exchange, JMS (CSV/JSON), SAML/WS‑Federation SSO, Cisco Room Bar/Pro, and external conferencing tools (Zoom, Webex, etc.). • Deliver comprehensive documentation, analytics dashboards, warranty (12 mo software, 1 yr equipment), and ongoing post‑implementation support. • Meet strict security, data‑handling, and compliance requirements (ITS‑SEC01, breach notification within 24 hrs, etc.). • Submit separate technical and cost proposals via OhioBuys, adhering to a strict format and required attachments.