Student Financial and Registration Services -SFRS Call Center

The University of Washington is seeking a qualified vendor to operate a dedicated call‑center supporting its Student Financial and Registration Services (SFRS). The contractor will handle inbound student inquiries, provide outbound notifications, and manage related administrative tasks, ensuring high‑quality customer service and compliance with university policies. • Provide staffed call‑center operations (answering, routing, and follow‑up) for student financial aid, tuition billing, and registration matters. • Deliver multilingual support and maintain accurate records in the university’s CRM/ERP systems. • Meet performance metrics such as average handling time, first‑call resolution, and service level agreements. • Supply qualified personnel, training, quality assurance, and reporting on call‑center activity. • Ensure compliance with federal, state, and campus regulations regarding student data privacy.