WYOMING 988 SYSTEM EVALUATION

The State of Wyoming is seeking a qualified vendor to conduct a comprehensive program evaluation of its 988 crisis response system. The work includes an operational audit of two state‑contracted crisis centers, design and deployment of a trauma‑informed client satisfaction survey, cross‑system data linkage with vital records, NVDRS, emergency department and hospital discharge data, and technical support for the agency’s internal project evaluator and SAMHSA reporting requirements. Deliverables consist of audit reports, survey instruments, data‑linked analyses, policy recommendations, regular progress updates, and a final three‑year cumulative evaluation. The contract is funded at approximately $153,000 and will run for the three‑year grant period (Sept 2026 – Sept 2029). • Perform operational audit of two 988 crisis centers against state manuals. • Design, test, and implement a trauma‑informed client satisfaction survey for callers, chat and text users. • Link 988 contact data with state vital statistics, NVDRS, ED and hospital discharge records to assess outcomes. • Produce quarterly technical write‑ups, semi‑annual and final SAMHSA progress reports. • Provide training and knowledge‑transfer to agency staff and center directors.