Description
The State of Tennessee’s Department of Safety and Homeland Security seeks a contractor to provide comprehensive maintenance, support, enhancements, and new development for the Tennessee Integrated Traffic Analysis Network (TITAN) system. The work includes upkeep of a suite of law‑enforcement and traffic‑safety applications, migration to a cloud‑hosted environment, AI integration, and full‑time on‑site staffing for a multi‑year period. The contractor must meet stringent CJIS, FedRAMP, and other security requirements, maintain 99.99 % system availability, and comply with extensive documentation and reporting obligations.
• Provide ongoing system support, bug fixes, and enhancements for over 10,000 users statewide.
• Perform cloud migration, upgrade .NET/SQL platforms, and develop new web‑ and iOS‑based modules.
• Deliver security compliance (CJIS, FIPS‑validated encryption, FedRAMP/GovRAMP) and annual penetration‑testing, disaster‑recovery testing, and AI‑related deliverables.
• Staff at least six full‑time technical resources (including DBA and senior developers) with ≥ 66 % on‑site presence.
• Manage documentation, source‑code delivery, and version‑control, adhering to strict SLA response/resolution times.