Description
Cumberland County, North Carolina seeks a qualified vendor to provide a cloud‑based Transportation Management System (SaaS) for the Department of Social Services (DSS) Transportation division, replacing an aging in‑house solution. The system must support real‑time scheduling, route optimization, mobile access, API integration, robust reporting, and compliance with HIPAA, ADA, and other federal/state regulations. The contract includes configuration, customization, training, data migration (≈298,000 records), user acceptance testing, and ongoing support. The initial contract term is one year with up‑to‑two optional one‑year renewals. Proposals are due November 23, 2026.