OSD Vendor Report Management 2026

The Operational Services Division (OSD) of the Commonwealth of Massachusetts is seeking a vendor to provide a twelve‑month maintenance and support service for its proprietary Vendor Report Management (VRM) web application. The contract will cover software subscription, warranty, service‑level agreement enforcement, and optional capacity expansions, with the incumbent B2GNow currently providing the service through a reseller on the statewide ITS86 contract. Vendors must be able to deliver an equivalent SaaS solution at a cost no greater than the estimated annual value of $133,780.28 and must include an option for renewal. • Provide ongoing software maintenance, support, and subscription licensing for the VRM application. • Ensure continued functionality of the 1 % administrative fee calculation, ACH payment processing, and vendor portal features. • Deliver required insurance, indemnification, and compliance documentation; optional additional services (e.g., data migration, analysis) may be contracted during the period.