Description
The Veterans Affairs South Texas Healthcare System is seeking a sole‑source provider to perform full‑service maintenance on Omnicell XT automation equipment across multiple VA facilities in Texas for the fiscal year 2027. The contractor will be responsible for preventive maintenance, corrective repairs, software updates, parts replacement, 24/7 telephone and on‑site support, and compliance with VA security and records‑management requirements. The work includes service at major VA hospitals in San Antonio and Kerrville as well as more than twenty community‑based outpatient clinics. The contract runs for one calendar year, from 1 January 2027 to 31 December 2027.
• Provide 24 × 7 telephone support with 30‑minute (business hours) and 2‑hour (off‑hours) response windows.
• Deliver on‑site response within 6 hours for disabled systems and 24 hours for non‑critical failures.
• Perform preventive maintenance, software upgrades, and part replacements for all listed Omnicell servers, supply cabinets, and auxiliary cabinets.
• Meet VA security, data‑protection, and records‑ownership mandates, including liability for data‑breach liquidated damages.
• Service a geographically dispersed network of VA facilities throughout South Texas (San Antonio, Kerrville, Victoria, and numerous CBOCs).