Description
The Franklin County Municipal Court Clerk of Court is seeking bids to create a purchase order for comprehensive hardware and software support and maintenance for eight Dell storage units (SC400 and SC5020). The contract covers a one‑year period (Jan 1 2027 – Dec 31 2027) and requires Dell‑certified parts, 4‑hour onsite emergency response or 24 × 7 technical support, and a 30‑minute confirmation call for service requests. All costs—including labor, travel, parts, software upgrades, shipping, and inside‑facility delivery—must be bundled in the bid.
• Must provide Dell ProSupport Plus Mission Critical (4‑hour onsite) or 7×24 technical support per line item.
• Must meet strict response times (30‑minute call, 4‑hour onsite) for the Columbus, OH location.
• No budget disclosed; submission deadline is 11/5/2026.