Description
The State of Michigan is seeking a qualified contractor to provide ongoing maintenance, support, and future enhancements for five critical environmental health applications (MICLEAR, MICARD, MICLPS, MITOX, STaRR). The work includes break/fix support, SLA‑based response times, security and accessibility compliance, integration upkeep, and modernization efforts. All services will be delivered within the State‑hosted environment, adhering to strict data‑security, NIST, FedRAMP, and accessibility standards. The contract has a base term of five years with up to five optional one‑year renewals (potential total of ten years).
• Maintain day‑to‑day operations of five statewide health apps.
• Provide SLA‑driven incident response and resolution (critical to low severity).
• Implement enhancements, usability improvements, and interoperability updates as requested.
• Ensure compliance with State data‑security, NIST, FedRAMP, WCAG, and multi‑factor authentication requirements.
• Support existing integrations (MILOGin, MPI, ESB, etc.) and future integration needs.
• Deliver transition‑in and transition‑out plans, documentation, and knowledge transfer.
• Operate under a secure, U.S.-based hosting environment with Tier‑3 data‑center standards.